Technology Specialist

Position Description

Job Description:Technology Specialist

Type:Full-Time Salary, 12 Month

Reports to:Director of Business Operations

Responsibilities:

• Provide comprehensive technical support, manage and troubleshoot all technical aspects of the school’s infrastructure including servers, wireless networks, desktops, laptops, tablets (iPads/ Chromebooks), smartboards, projectors, and associated software as well as EdTech. 20%
• Provide end-user support and technical assistance for teachers, office staff, and administrators at varying levels of experience and ability, ensuring issues are resolved efficiently.  20%
• Manage network and system administration by monitoring, maintaining, and optimizing network hardware and software, including servers, switches, routers, power supplies, internet hardware, and cabling.  Perform regular updates, backups, and security checks. 10%
• Manage devices and equipment by installing, configuring, and maintaining all employee and student workstations, including Windows, Apple, and Chrome OS devices, printers, and instructional hardware such as smartboards, video projectors, and audio systems. 15%
• Ensure compliance with IT policies and manage cybersecurity measures, including antivirus software, VPNs, and user permissions to safeguard data integrity and privacy. 5%
• Manage software and applications.  Administer and support various web-based and instructional applications, including Destiny, FACTS, Clever, Hapara, and Jamf MDM. 5%
• Conduct training and professional development for faculty and staff to enhance staff technical skills, focusing on device use, apps, and software. 5%
• Monitor system performance and implement optimizations to improve efficiency and reliability across all IT systems. 5%
• Acts as primary audio visual support personnel for presentation of daily chapel 20%

Required Qualifications

• Professes a saving faith in Jesus Christ as Lord and Savior and accepts the authority of scriptures as a guide for faith and living 
• Model Christian character in speech and actions
• Align with the school’s defining characteristics
• High personal commitment to excellence

• Proficiency in Windows, macOS, and Chrome OS environments, network management, and troubleshooting various hardware and software issues.
• Extensive knowledge of Google Workspace, including Google Docs and enterprise account management. Current Google Administrator certification is strongly preferred and should be acquired within the first school year of employment if not already certified.
• Expertise in WiFi network topology, maintenance and management.
• Ability to communicate complex technical information to non-technical users.
• Strong analytical and troubleshooting skills for resolving technical issues.
• Working knowledge of smart boards and their associated projectors and software applications.
• Working knowledge of MDM consoles and their application.
• Certifications (Optional but Preferred): CompTIA A+, Network+, Google IT Support Professional, or equivalent certifications.
• Knowledge of internet topology and communication requirements.
• Have ability and expertise to perform general hardware maintenance and/or removal and replacement of computer components.
• Be familiar with current trends in educational technology, to use best practices for all facets (hardware, software, Web, apps, etc.).
• Advise administrators regarding anticipated future requirements (timing of acquisition, budget, transition from legacy software, training, etc.).
• Must be able to lift up to 35 pounds; walk multiple flights of stairs daily; comfortably and safely ascend, stand and descend a ladder.